![]() On the Altice One device you will see a restarting message displayed. Next, go to “System”, and select “INTERNET/WIFI/PHONE” and then “REBOOT”. Alternatively, on your remote press the “Home” button, and on the Altice One Home screen select “Settings”.When the restarting message, which reads “GW Reset”, displays on the front panel, you can release the power button. On your Altice One gateway, press and hold the diamond-shaped button () on the front panel for at least 10 seconds.If you are using the Altice One Gateway you have two options to reboot the device. Once your equipment has properly rebooted, test your internet connection to check if the issue has been resolved.The device(s) may take a good few minutes to reboot, so be a little patient. Let all status indicator lights on the device(s) become stable. ![]() If you are dealing with a separate modem and router, first plug the power back into your modem and then the router. And, reconnect the device(s) to the power source.
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